Scan to Folder Setup: Repair & Services

Introduction

At BongoClick we resolve issues with Scan to Folder setup & shared folder installation. Scan to folder can help you automate your document management process. When set up correctly, it can automatically scan documents and save them to a specific folder on your computer or network. This can save you a lot of time and effort, and it can also help to reduce errors in your document management process.

However, like any other piece of software, BongoClick’s Scan to Folder setup can sometimes experience problems. If you are having problems with your Scan to Folder setup, there are a few things you can do to try to fix them.

Common Scan to Folder Setup Problems

Some of the most common Scan to Folder setup problems include:

• The scanner is not being detected by BongoClick.
• The scanner is not scanning documents correctly.
• Documents are not being saved to the correct folder.
• Documents are being saved in the wrong format.
• BongoClick is crashing when trying to scan documents.

Troubleshooting Scan to Folder Setup Problems

If you are having problems with your Scan to Folder setup, the first thing you should do is to try to troubleshoot the problem yourself. There are a few things you can check:

• Make sure that the scanner is properly connected to your computer.
• Make sure that the scanner is turned on.
• Make sure that the scanner is selected as the active scanner in BongoClick.
• Make sure that the Scan to Folder profile is set up correctly.
• Make sure that the folder where you want to save the scanned documents exists and is writable.

If you have checked all of the above and you are still having problems, you may need to contact BongoClick support for assistance.

Repair Services

If you are unable to troubleshoot the problem yourself, BongoClick offers a variety of repair services for Scan to Folder setup problems. These services include:

• Remote support: A BongoClick technician can remotely connect to your computer and help you to troubleshoot the problem.
• Onsite support: A BongoClick technician can come to your office or home to troubleshoot the problem.
• Hardware repair: If the problem is caused by a hardware failure, BongoClick can repair or replace the defective hardware.

Maintenance Services

BongoClick also offers a variety of maintenance services for Scan to Folder setup. These services include:

• Performance monitoring: BongoClick can monitor your Scan to Folder setup to ensure that it is performing optimally.
• Software updates: BongoClick can install software updates for you to ensure that you have the latest version of Scan to Folder installed.
• Security updates: BongoClick can install security updates for you to ensure that your Scan to Folder setup is protected from known security vulnerabilities.

Contact BongoClick

If you are having problems with your Scan to Folder setup, or if you would like to learn more about BongoClick’s repair or maintenance services, please contact BongoClick support.

Conclusion

BongoClick’s Scan to Folder setup is a powerful tool that can help you to automate your document management process. However, like any other piece of software, it can sometimes experience problems. If you are having problems with your Scan to Folder setup, there are a few things you can do to try to fix them. If you are unable to troubleshoot the problem yourself, BongoClick offers a variety of repair and maintenance services.