1. What repair services do you offer for booking an appointment onsite?

We offer a wide range of onsite computer, network & application repair services, including:

• Hardware repair and replacement
• Software repair and installation
• Virus and malware removal
• Data recovery
• Onsite network & Wi-Fi site surveys
• Network installation, setup and maintenance
• Point of sale (POS) Oracle Micros 8000 system setup and support
• Server installation setup and maintenance
• Email (Google Workspace & Microsoft Office Exchange 365 migrations public calendar) setup and support
• Remote control repair & support
• 1 year parts & labor warranty

2. Do you offer remote control support?

Yes, we offer booking of  a remote control support session for some of our services. This means that we can often fix your computer problems without you having to bring it into our shop. You must have an operating internet connection working on the troubled computer. We can do virus, malware remediation, routers, switches, website & SharePoint. To book or set a remote control repair appointment to our Remote Support web address at:  https://support.bongoclick.com/s/appointments

3. How do I book an appointment?

To book a local appointment: Your location should be: Slidell, Mandeville & Covington also St. Tammany Parish in Louisiana. You can visit our website at https://support.bongoclick.com/s/appointments  or call us at (985) 718-3060. We also offer remote control booking appointments, so you can book an appointment without having to call us.

4. How much do your services cost?

The cost of our services varies depending on the specific problem you are having. When you book on our application it is just $20.00 to start the service call then 29.00 every 15minutes after 20 minutes (up to 2.5 hrs.) The $20.00 can be used as a diagnostic service, so we can give you an estimate before we start working on your computer.

5. Do you offer a warranty on your work?

Yes, we offer a 1 year parts and labor warranty on all of our work for products purchased through us

6. How long does it typically take to repair a computer?

The amount of time it takes to repair a computer varies depending on the severity of the problem. However, we strive to repair all computers within 24-48 hours.

7. What if I have a data recovery emergency?

We offer emergency data recovery services. If you have a data recovery emergency, please call us immediately at (985) 718-3060.

8. Do you offer any discounts?

Yes, we offer a 10% discount to students, seniors, and military personnel.

9. What are your hours of operation?

We are open Monday through Friday from 9:00am to 6:00pm 

10. Where are you located?

We are located in Slidell. We only do onsite service calls.

11. Do you service networks?

Yes, we service networks of all sizes. We can help you with network setup, maintenance, and troubleshooting.

12. Do you service Point of sale (POS) systems?

Yes, we service Point of sale (POS) systems. We can help you with POS system setup, support, and troubleshooting. We are experts with hospitality software systems like: Oracle Micros Series 8

13. Do you service servers?

Yes, we service servers. We can help you with server setup, maintenance, and troubleshooting. Types of servers are HPE & Dell ProLiant & PowerEdge and others

14. Do you service email?

Yes, we service email. We can help you with Office 365, Google Workspace integrations with Slackware email setup, support, and troubleshooting.

15. Do you offer remote control support?

Yes, we offer remote control support for all of our services. This means that we can often fix your computer problems without you having to bring it into our shop.

16. How do I book a remote control appointment?

To book a remote control appointment, you can visit our website or call us at (XXX) XXX-XXXX. We will need your computer’s IP address and a remote access code.

17. How secure is your remote control support?

Our remote control support is very secure. We use industry-standard encryption to protect your data.

18. What should I do before my remote control appointment?

Before your remote control appointment, please make sure that your computer is turned on and connected to the internet. You should also close any unnecessary programs.

19. What should I do during my remote control appointment?

During your remote control appointment, please follow the instructions of our technician. We will need you to give us permission to access your computer.

20. What should I do after my remote control appointment?

After your remote control appointment, please restart your computer. This will ensure that any changes made by our technician have been applied.

Bonus Question: Why should I choose your computer repair service?

We are a local computer repair service with a team of experienced and certified technicians. We offer a wide range of services at competitive prices. We are also committed to providing our customers with excellent customer service.

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